Contact Betting Not On Gamstop

This is the page to use if you want to reach the editorial team behind Betting Not On Gamstop: to report an error, raise a question about a review, or suggest a correction. It also explains who to approach for problems we can't fix, such as a delayed withdrawal or a locked betting account.

We are an independent information site. We don't run any betting site, hold customer accounts or handle money, so we can't see your account, reverse a decision or chase a payment on your behalf.

What we can help with

Factual corrections – an offer, payment method or term on our pages that looks out of date or wrong.
Questions about a review – how we reached a rating or what a term in a review means.
Feedback – topics you'd like explained, or parts of the site that are unclear.
Concerns about a listed operator – if you have had a problem with a site we feature, tell us. We can't resolve the dispute, but we weigh credible reports when we review pages.
Business or editorial enquiries – questions about how the site is run.

How to send us a message

Use the contact form or contact details shown on this page or in the site footer. We don't publish a phone number or live chat, and we won't ask you for payment or account passwords. If anyone claiming to be us asks for these, don't respond.

To get a useful reply, include:

The page address or title you are writing about.
What you think is wrong, and why.
Any evidence, such as a link to the operator's own terms, with the date you viewed it.
Your preferred way to be replied to. Never send full card numbers, passwords or identity documents.

We don't promise a reply time. Corrections to factual errors are prioritised, and each page shows when it was last updated. Our facts were last checked on 1 October 2026.

Problems with a betting site: who to contact instead

If your issue is with a bookmaker, start with that operator's customer support and keep a record of every message. Most sites also have a formal complaints procedure; check the terms and conditions for the steps and time limits.

Be aware that sites not covered by GAMSTOP often hold overseas licences rather than a UK Gambling Commission licence. That can mean the protections and dispute routes available to you differ from those with a UK-licensed bookmaker. Check what licence an operator holds and which body handles complaints before you deposit.

Withdrawal delays – check whether identity verification (KYC) or source-of-funds checks are outstanding, and read the withdrawal limits in the terms.
Bonus disputes – compare your account against the bonus terms, including wagering requirements, minimum odds, expiry dates and maximum bet rules.
Payment issues – contact your bank or payment provider if a transaction looks wrong. Our Terms and Conditions explain how our own site works.

If gambling is causing you harm

GamCare – the National Gambling Helpline offers support for anyone affected by gambling in Great Britain.
GAMSTOP – the free national self-exclusion scheme for sites licensed in Great Britain. If you have signed up to exclude yourself, using sites outside the scheme can undermine that decision.
Tools you can use yourself – deposit and loss limits, time-outs, self-exclusion with individual operators, and gambling-blocking software on your devices.

Our Responsible Gambling page explains these in more detail. You must be 18 or over to gamble, and gambling should never be treated as income or a way to solve money problems.

Commercial relationships and independence

We may earn commission if you join an operator through links on this site. Commission doesn't buy a ranking or a favourable review, and operators can't pay to change our editorial ratings. You can read more about who we are on our About Us page.

If you think a ranking or description is unfair, write to us with specifics. We would rather correct a mistake than leave it.

Where to go next

If you're comparing options rather than reporting a problem, our casino guide is a good starting point. Whatever you choose, read the terms first and gamble only with money you can afford to lose.